Frequently Asked Questions
Everything you need to know about our home charging solutions.
What is the difference between a Level 1 and a Level 2 charger?
Level 1 chargers use a standard 120V household outlet and are best for overnight charging, while Level 2 chargers require a 240V outlet and can charge your vehicle up to 7 times faster.
Do I need a professional electrician to install my charging station?
While Level 1 chargers are plug-and-play, we strongly recommend a licensed electrician for Level 2 installations to ensure your home's electrical panel can handle the load and meets local safety codes.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those needing immediate installation.
What is your return policy for charging hardware?
We offer a 30-day money-back guarantee on all uninstalled units in their original packaging. Please note that once a unit has been mounted or wired, it is only eligible for warranty claims.
Are these chargers compatible with all electric vehicle brands?
Yes, our chargers use the standard J1772 connector, making them compatible with all major EV brands. Tesla owners can use our chargers with the adapter provided by Tesla.
What kind of warranty comes with my purchase?
All of our Level 1 and Level 2 home chargers come with a comprehensive 3-year manufacturer warranty covering parts and internal hardware defects.